FAQ

Getting your Moozi Casino account set up is a straightforward process designed to get you into the action quickly. Simply navigate to our homepage and locate the 'Sign Up' button. You will be prompted to provide some basic information, such as your name, email address, and date of birth to confirm you are of legal age. It is crucial that this information is accurate, as it will be used for account verification later on, especially for prize redemptions. Once you've filled out the required fields and agreed to the terms and conditions, you'll finalize your registration. As a new member of our community, you'll immediately receive a generous welcome package of 20,000 Gold Coins (GC) and 1 free Sweepstakes Coin (SC) to get you started. Please note that play is available in 41 U.S. states; we cannot currently accept players from Washington, Idaho, Michigan, Nevada, Delaware, Kentucky, New York, West Virginia, or Connecticut.

Moozi Casino operates on a social casino model, which means we use two types of virtual currency: Gold Coins (GC) and Sweepstakes Coins (SC). Gold Coins are used for fun play; you can use them on any of our games to experience the gameplay without any risk. You can acquire more GC through daily logins, special promotions, or by purchasing Gold Coin packages. Sweepstakes Coins, on the other hand, can be redeemed for real prizes. You receive SC for free through various methods, including as a bonus with the purchase of GC, through daily login rewards (like our 3,000 GC + 0.3 SC daily bonus), mail-in offers, and other promotional activities. You use SC to play games in sweepstakes mode, and any SC you win can be accumulated for redemption. This dual-currency system allows you to enjoy our full library of games for fun or play for a chance at winning incredible prizes.

Absolutely! We believe in giving our players a powerful start. As soon as you successfully create and verify your new Moozi Casino account, we automatically credit your balance with our fantastic no-deposit sign-up bonus. This package includes 20,000 Gold Coins (GC) and 1 free Sweepstakes Coin (SC). You do not need to enter any special code to claim this offer; it's our way of welcoming you to the community. The Gold Coins allow you to immediately try out our extensive selection of games in standard play mode. The Sweepstakes Coin gives you your first taste of promotional play, where winnings can be redeemed for real prizes. This initial boost is the perfect way to familiarize yourself with the platform and discover your favorite games without any initial purchase required. It’s a completely free opportunity to begin your Moozi Casino journey and see what amazing experiences await.

Purchasing Gold Coins is simple and secure. If you wish to top up your GC balance, you can visit the 'Store' or 'Cashier' section of our website. We accept major payment methods, including Visa and MasterCard, for all Gold Coin package purchases. Many of our GC packages also come with complimentary Sweepstakes Coins as a bonus. For prize redemptions, you must be playing with Sweepstakes Coins (SC). Once you have accumulated a minimum of 100 eligible SC, you can initiate a redemption request. To do this, navigate to the redemption section in your account menu. You will be required to complete our Know Your Customer (KYC) verification process first, which is a one-time security measure. After your identity is confirmed, you can proceed with the redemption. The process is designed to be safe and efficient, ensuring your prizes are processed correctly and sent to you in a timely manner.

Playthrough requirements, sometimes called wagering requirements, are a standard condition for promotional offers in the gaming world. At Moozi Casino, we keep it incredibly simple and player-friendly. Any Sweepstakes Coins (SC) you receive—whether from a daily bonus, a mail-in offer, or as a free bonus with a Gold Coin purchase—must be played through at least once (1x) before they become eligible for prize redemption. For example, if you receive 10 SC as a bonus, you need to use those 10 SC to play our games. Any SC that you win from playing with those bonus coins are then added to your redeemable balance. Once you have played through the initial bonus amount and have at least 100 redeemable SC in your account, you can request a prize redemption. This 1x playthrough requirement is among the lowest you will find, ensuring you can access your winnings with minimal fuss and maximum fairness.

Yes, you can enjoy the full Moozi Casino experience on virtually any modern mobile device. Our platform is built with a mobile-first design, meaning you don't need to download a separate application from any app store. Simply open the web browser on your smartphone or tablet—whether it's an iPhone, iPad, or Android device—and navigate to our website. The site will automatically adapt to your screen size, providing a seamless and intuitive user experience. You'll have access to the same massive library of games, account features, promotions, and support options that are available on the desktop version. This flexibility allows you to play your favorite slots or table games from anywhere, whether you're relaxing at home or on the move. The graphics, sound, and performance are all optimized for mobile play, ensuring a high-quality session every time you log in.

Moozi Casino boasts a massive and diverse portfolio of games from some of the most respected software developers in the industry. We've partnered with giants like Pragmatic Play, Betsoft, Big Time Gaming, and NoLimit City to bring you cutting-edge graphics, innovative features, and certified fair gameplay. Our library is packed with hundreds of slot titles, covering every theme imaginable, from ancient adventures to futuristic fantasies. You'll find games with unique mechanics from providers like Hacksaw Gaming and PG Soft. Beyond slots, we offer a rich selection of classic table games powered by leaders like Evolution Gaming, where you can engage in different variations of your favorites. We also feature unique titles from creators like Evoplay and Turbo Games. We are constantly updating our collection with new releases, ensuring there is always something fresh and exciting to discover every time you log in.

The Know Your Customer (KYC) process is a crucial security measure that protects both you and the platform. We are required by law to verify the identity of our players to prevent fraud, block underage access, and comply with financial regulations. You will be asked to complete this one-time verification process before you can redeem any Sweepstakes Coins for prizes. The process typically involves submitting a clear copy of a government-issued photo ID (like a driver's license or passport) and sometimes a document to confirm your address, such as a recent utility bill. We use advanced encryption to protect your submitted documents, and they are used solely for verification purposes. Completing KYC ensures that prize redemptions are sent to the correct, legally eligible person. It's a vital part of maintaining a secure and fair gaming environment for everyone in the Moozi Casino community.

While we strive for a flawless experience, occasional technical hiccups can occur. If a game freezes or you encounter a display issue, the first and most effective remedy is often to refresh your browser page. This simple action can resolve many common connectivity or loading problems. If the issue persists, we recommend clearing your browser's cache and cookies, as old data can sometimes interfere with game performance. Ensure you have a stable internet connection, as a weak signal is a frequent cause of interruptions. If these self-help measures don't solve the problem, our customer support team is here to help. Contact them via live chat or by emailing support@moozi.com. When you reach out, please provide as much detail as possible, including the name of the game you were playing, what happened, and the time of the incident. This information will help our technical team diagnose and resolve your issue much faster.

At Moozi Casino, we are deeply committed to promoting a safe and responsible social gaming environment. We believe that playing should always be a fun and entertaining activity. To support this, we provide our players with a suite of responsible gaming tools accessible directly from their account settings. You have the ability to set limits on your Gold Coin purchases to manage your spending effectively. You can also set limits on your daily playing time to ensure you maintain a healthy balance. If you feel you need a break from playing altogether, we offer a self-exclusion option. This allows you to temporarily or permanently suspend your account. We also provide direct links to professional organizations that offer support and counseling for gaming-related concerns. We encourage all players to use these tools and play within their means, ensuring that their time at Moozi Casino remains a positive and enjoyable pastime.

Your security and data privacy are paramount at Moozi Casino. We employ state-of-the-art security protocols to protect every piece of information you share with us. Our entire website is secured with SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions. This means that any data transmitted between your device and our servers—including personal details, verification documents, and payment information—is fully encrypted and shielded from unauthorized access. We adhere to strict data protection policies and will never share your personal information with third parties for marketing purposes without your explicit consent. Our systems undergo regular security audits to identify and patch any potential vulnerabilities, ensuring we are always ahead of emerging threats. You can play with complete confidence, knowing that your account and personal data are safeguarded by robust, industry-leading security measures at all times.

We've worked hard to make this FAQ section as thorough as possible, but we understand that unique situations can arise. If you have a question that isn't covered here or need personalized assistance with your account, our dedicated customer support team is ready to help. For immediate assistance, the quickest way to get in touch is through our Live Chat feature, which is available directly on our website during operational hours. This allows you to connect with a support agent in real-time to resolve your issue swiftly. If your query is less urgent or you need to provide detailed information or attachments, you can send us an email at support@moozi.com. Our email support team is diligent about providing comprehensive and timely responses. We are committed to delivering exceptional service and ensuring that any issue or question you have is handled with professionalism and care.